Effective October 21, 2026.
These terms explain how purchases and downloads work on idunneditorial.com. Idunn Editorial is a brand and publishing project of Creatividad Destinada Corp., a corporation based at Innova 109, Ciudad del Saber, Ancón, Panama City, Panama, which is who sells to you and charges you. They describe the same rules as our Spanish-language terms. Your information is handled as our privacy policy describes.
You must be an adult to buy. If you personalize a product for a child, you confirm that you’re their parent or guardian, or that you have their permission.
What you buy
We sell printable PDF materials, personalized digital products, such as activity books and pages with a child’s name and character, and personalized printed books shipped to your home. Each product page says what’s included, what age it’s for and which formats you get. Prices include any applicable taxes and are charged in the currency shown at checkout.
How you pay
You pay the full amount when you order, with your PayPal account or by card. Either way, the payment is processed by PayPal, and your card details go straight to PayPal. If a price is ever posted by mistake, we’ll let you know before delivery, and you can choose to pay the correct price or cancel for a full refund.
How it’s delivered
Shop materials download from your order email and from your account. Personalized products are made after payment, usually within a few minutes, and we email you when they’re ready in your library, where you can download them as many times as you like while your account is active.
Printed books
Each printed book is made for the child in your order. A partner printer, preferably close to the delivery address, prints it and ships it from there.
- Before it goes to print. You have 24 hours after paying to review your order and ask us for a change, or to cancel it for a full refund, by writing to [email protected]. After that, the book goes to print and can no longer be changed.
- Shipping. The cost and the estimated delivery time are shown before you pay. When the book leaves the printer, we send you the tracking number.
- Import taxes. If the book is printed in a different country from the delivery address, customs may charge the recipient taxes or duties. Those are the recipient’s responsibility, and we’ll tell you before you pay when that applies.
- If it arrives damaged or with a mistake of ours, let us know within 14 days of receiving it, with a photo, and we’ll reprint it free of charge or refund what you paid.
- If it doesn’t arrive within 30 days of the estimated delivery date, we’ll reprint it or refund what you paid.
- If the address was incomplete or misspelled and the parcel comes back or gets lost, we can reship or reprint it, charging the shipping or printing again.
Using the materials
You can print and photocopy what you buy for your home or your classroom, as many times as you need. You may not resell the files, upload them to other sites or pass them off as your own. The texts, illustrations and designs belong to Creatividad Destinada Corp. and to the authors and illustrators who made them with us.
Personalized products: corrections and refunds
Before you pay, you see a preview with the name and the character. Take your time with it: the product is made from those details. When you order, you confirm that they’re correct, starting with the first name of the person it’s for, and that you’re able to share them.
- If we made a mistake (the file won’t open, comes out incomplete or doesn’t match what you chose), write to us and we’ll fix it or refund you.
- If you misspelled the name or picked the wrong option, write to us within 7 days of your purchase and we’ll redo it once, free of charge.
- Personalized digital products: if you’re not happy with it, you can ask for a refund within 7 days of your purchase by writing to [email protected] with your order number.
- Personalized printed or physical products: each copy is printed for one particular child, so once it goes to print it can’t be returned for a change of mind. If it arrives damaged or with an error of ours, we’ll replace it.
Shop materials that aren’t personalized are delivered instantly and can’t be returned once downloaded, unless the file is defective.
When a refund applies, we send it back to the payment method you used within 5 business days of confirming it. Our refund policy walks through each case.
If you live in the European Union or the United Kingdom, the law gives you 14 days to withdraw from a distance purchase. For digital products that right ends once the download starts, so at checkout we ask you to agree to immediate delivery. Personalized printed books don’t carry that right, because they’re made to your specifications. The guarantees in this section and in “Printed books” still apply to you in full.
Your account
Personalized products need an account, because that’s where your library lives. We create it with your order email and send you an email to set your password; keep it safe. If your account goes 24 months without activity, we’ll let you know and then delete the personalized products and their data, as our privacy policy explains.
Liability
We stand behind what you buy matching its product page and working. If it doesn’t, we’ll fix it, replace it or refund what you paid, as the refunds section explains. Beyond that, our liability for an order is limited to what you paid for it, except where the law of your country doesn’t allow that limit.
Governing law and complaints
These terms are governed by the laws of the Republic of Panama. If you buy as a consumer from another country, you keep the protection your country’s laws give you.
If something goes wrong, write to us first at [email protected] with your order number: almost everything is sorted out by email within a few days. If you’re still not satisfied, in Panama you can turn to the consumer protection authority (ACODECO), and in your country, to its consumer authority.
Changes to these terms
If we change them, we’ll post the new version on this page with its date. Orders already placed are governed by the terms in effect on the day of purchase.
Contact
Orders, downloads and refunds: [email protected]. Personal information: [email protected]. Address: Creatividad Destinada Corp., Innova 109, Ciudad del Saber, Ancón, Panama City, Panama.